Email: phil.harris@expedientsecurity.com

Mobile: 07584 062 999

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Recruitment

What is a Guard?

A security service is only as good as the people who implement it. And our people are the best in the business.

Expedient’s guarding and patrol business provides high-quality uniformed guards, mainly to blue-chip companies. Many of our guards have formerly worked in the armed services or the police. As well as being experienced, reliable and mature, they look smart and are trained to deal courteously and efficiently with visitors. They are well aware that their dealings with the public are part and parcel of the client’s image.

Our staff turnover is extremely low for the industry. That is because we recruit very carefully and treat the guards well once we employ them. Our vetting is done to the highest standards (BS7858) and we have our personnel files checked each year by the regulatory body, the Inspectorate of the Security Industry (ISI). Our recruitment is ‘operations led’ – the local operations manager himself conducts the final interviews, not a personnel department.

Most of our guards wear either wear a suit or blazers and gray flannel trousers, with a distinctive company tie and perhaps a security pin badge. We find that this helps us to recruit a smarter looking guard. Other uniforms are available on request, including ceremonial attire. We only choose people who will reflect well on the company they are guarding.

If, for any reason, a guard fails to arrive at his post, we have tried and tested back-up systems. Although we always have a roster of off-duty guards on call, we very rarely have to use them,as our staff are both dedicated and disciplined and do not let us down without warning.You can reach management at any hour of the day or night through our Duty Manager Program. It is our policy to follow up all queries and complaints within 24 hours and provide a written response. All this adds up to our total commitment to quality.

As a measure of our dedication, we have been inspected where ever there is a relevant formal standard. Our operational centers are all ISI inspected, and have passed BS7499. We are an approved training center for NVQs; and our control room is constructed to BS5979, the high security standard applied to burglar alarm monitoring stations.

Recruitment : Guarding Vacancies

Security Officer Profile

• Aged between 21 and 60 years
• Of smart and presentable appearance
• Good interpersonal and communication skills
• Articulate, numerate and literate
• Preferably with customer service experience
• Preferably a non-smoker
• Employment and education record consistent with the nature of the task
• A background that satisfies our current screening procedures: you will be vetted for the past 10 years

The Security Supervisors would in addition to the above criteria, possess:

• People management experience
• Leadership and team building qualities
• Proof of heightened interpersonal skill
• Staff development, including staff coaching and counseling experience

As a minimum, Security on any contract will be required to acquaint themselves with the following procedures and operational duties:

• Telephones – manning of the telephone system after the departure of the receptionists, or at any other time. Specific telephone answering skills will be needed for this task.
• Security surveillance of property – control access through an access control system, protecting Company property and property of Company employees against theft or criminal damage, through the effective operation of any electronic or other surveillance or warning device that may be installed.
• Observance of security regulations – ensure that all Company safety regulations are observed, including smoking restrictions, and to assist as directed in the prevention of accidents.
• Access to restricted areas – open for cleaners etc.
• On site communication – operate the radios on site, and any work alone pager systems, as and when required.
• Maintenance of portable fire extinguishers – report if any fire extinguishers are not in the correct position, damaged or unusable.
• Lost property – process items of found property as per Company policy.
• Signs and notices – the security team to ensure that signs and notices are in good order and visible.
• Passes – issue, retrieve and record passes issued to visitors and contractors as appropriate.
• Provide first aid when required.
• Ensure that no unauthorized person enters Company premises.
• Patrol the premises, both internally and externally.
• Take charge of all keys for the premises; ensure that they are only issued to authorized persons.

This listing would not restrict security officers from carrying out other tasks.

Recruitment : Guarding Vacancies

Training

The Training Department at Expedient have implemented various Training initiatives in the past twelve months. This is demonstrated by our Steps to Development Program designed to train all personnel to the required level that their post demands.

Upon Completion of the 3 day Basic Job Training as laid down by SITO and BS7499, all new personnel are assessed by the Training Manager and roistered to assignments for which they are best suited, an onsite training program then commences for 3-5 days.

Our clients have expressed a keen interest in the development of their staff through the specific training programs on site and other training opportunities, we provide First Aid, Fire Wardens and other relevant courses our clients deem essential. All of these courses are provided through our approved external training suppliers.

Expedient's Training Department has developed and offers to the staff a wide diversity of courses. This includes:

• Supervisory and Management Courses
• Control Room Operators Courses, in accordance with the Data Protection Act
• Manual Handling Training
• Basic computer skills - Word and Excel
• Customer Service Training
• Receptionist Training
• Police and Criminal Evidence Act Training

All of the above can be delivered on site or at our training center in Kensington. We take pride in developing our security personnel and below we reflect the development chain:

Leading Guard

Any security operative attaining to the role of Leading Guard will have committed to study for the Professional Security Officer City & Guilds. It is also a prerequisite for staff achieve the qualification prior to consideration for any further promotion.

Supervisor

All existing Supervisors or again any person wishing to move into a supervisory role must complete our Basic Supervisory and Management Course. This course was designed internally by our company Training Manager introduction with the Regional Manager for London. It is designed to give all new supervisors a toolbox to effectively manage their staff and respective operations.

The course includes modules on Communication, Motivation, Delegation, Staff Welfare, Time Management and disciplinary procedures. Management technique and structure are all fundamental parts of this course; upon completion of this course Supervisors must take a written examination and achieve a minimum score in order to qualify.

All Supervisors will also be required to study and sit an examination after a period of learning the Advanced Security Officer City & Guilds Certificate.

Site Manager

All Site Managers are required to sit our Intermediate Supervisors Course this is the follow up from the previous course, candidates are asked to return to the training room, 6 months after completing the Basic Supervisor Course, to demonstrate their skills that they have learnt, utilizing role plays and scenarios. They also undertake further classroom study on more advanced management skills and techniques.

Another examination will be set to assess our staff. Expedient is undertaking talks with the Institute of Leadership and Management to establish and endorse our training program so that we have a professional body outside of the industry to affiliate a Security Training Program. This will lead to all staff at this level gaining membership to the Institute of Leadership and Management, and relevant certification.

Operations Managers

All Operations Managers are required to attend a 4-day residential training program for Security Mangers provided by an external training organization. Upon completion they are also required to attend a Health and Safety Risk.

Assessment course

We feel that as a company we have put in place a training structure for all levels of employee, and are setting the standard within the industry as regards to training and management support.

Expedient Security Ltd is committed to developing an organisation in which fairness and equality of opportunity are central to our business and our working relationships. We aim to employ people from a diversity of backgrounds, with a wide range of skills in order to make us more adaptable, understanding and receptive to the needs of the communities we serve. We are committed to equality of opportunity in all areas of employment, including recruitment, development and promotion. We aim to treat all staff fairly, with dignity and respect, regardless of any factor which is unrelated to their ability to perform in their current or future role. Diversity is fundamental not only to our employment practices but also to the way in which we, as a regulating body, deliver our services. We aim to promote diversity within the security industry, to provide services equitably that meet the needs of all groups in the community and to treat all customers and stakeholders with dignity and respect.

Phil Harris

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